Shipping Policy
Where we ship. We ship to Australia and the United States. Every order gets a tracking link by email as soon as it's on its way, and you can also follow it on our Track your order page.
Australia
- Standard: $11, or free on orders of $80 or more. Sent within 1–2 business days and usually delivered in 3–12 business days, depending on where your order ships from and where you live.
- Express: $12.95 (up to 7 kits) or $16.95 (8–12 kits). Packed by us in Sydney and sent by Australia Post Express Post, usually the next business day. Most orders arrive 1–3 business days after dispatch.
United States
- Standard, duties and taxes included: about US$14, or free on orders of US$60 or more. The exact price is shown at checkout before you pay. Sent from our fulfilment partner's warehouse and usually delivered in 6–12 business days.
- Import duties and taxes are paid by us before your parcel arrives, so there is nothing extra to pay on delivery.
Good to know
- Delivery times are estimates from the carrier and can stretch during peak periods (like Christmas) or bad weather.
- Please check your address at checkout. If you spot a mistake, email us straight away at hello@lumiclay.com.au and we'll fix it if the order hasn't shipped yet.
- If your tracking hasn't moved for 7 business days, or your parcel arrives damaged, email us with your order number and we'll sort out a replacement or refund.
Returns & refunds
Our 30-day happiness guarantee. If something isn't right with your order, email hello@lumiclay.com.au within 30 days of delivery with your order number, and we'll make it right.
Damaged, faulty or wrong items
Send us a photo and we'll send a free replacement or give you a full refund for those items, whichever you prefer. You won't need to send anything back.
Change of mind
Unopened kits in their original packaging can be returned within 30 days of delivery for a refund of the item price. Email us first and we'll send you the return address. Return postage is paid by you, and original shipping costs aren't refundable. For hygiene reasons we can't accept returns of clay that has been opened.
Refunds
Once approved, refunds go back to your original payment method within 5–10 business days.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, or the rights you have under the laws of the country you live in.
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